tbagi Privacy Policy — How We Protect Your Data
Your privacy matters to tbagi. This policy explains what personal information we collect from Bangladesh players, how we use it, who we share it with, and how you can exercise your rights over your own data.
Introduction and Scope
This policy applies to all tbagi account holders, website visitors, and anyone who contacts our support team in Bangladesh.
Last Updated: January 2026tbagi is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Privacy Policy explains in plain terms what data we collect, why we collect it, how it is used, and the rights you have over your own information. By registering an account with tbagi or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy in full. If you have any objection to how we handle your data, please contact our support team before continuing to use tbagi.
This policy applies to data collected via the tbagi website, mobile web interface, and all customer support channels including live chat. It does not apply to third-party websites or services that may be linked from the tbagi platform. Game providers such as Pragmatic Play, Evolution Gaming, and Spribe operate their own data practices; tbagi is not responsible for the privacy practices of third-party game studios. We encourage you to review the privacy policies of any third party whose services you access.
Our Privacy Commitments at a Glance
Six core principles that guide how tbagi handles your personal information.
SSL Encryption
All data transmitted between your device and tbagi servers is protected by industry-standard SSL encryption.
No Data Selling
tbagi never sells, rents, or trades your personal data to third-party marketers or advertisers under any circumstances.
Access Your Data
You may request a copy of all personal data tbagi holds about you at any time by contacting our support team.
Right to Deletion
You may request deletion of your personal data when your account is closed, subject to our legal retention obligations.
Secure Storage
All personal and financial data is stored in access-controlled, encrypted databases with regular security audits.
Contact Support
Any privacy concern or data request can be directed to our 24/7 live chat support team. We respond within 48 hours.
1. Information We Collect
tbagi collects different categories of personal data depending on how you interact with the platform.
Identity and Contact Information
When you register a tbagi account, we collect your full name, date of birth, mobile phone number, and any additional identity documents submitted during KYC verification (such as a national identity card or passport copy). This information is required to verify your age and identity, comply with anti-money-laundering obligations, and deliver account-related communications. We do not collect home addresses unless specifically required for verification of a high-value withdrawal.
Financial and Payment Data
When you make a deposit or withdrawal, tbagi records the payment method used (for example, a bKash or Nagad mobile number, or a Visa or Mastercard number), the transaction amount, transaction reference, and timestamp. We do not store full card numbers on our servers — card data is tokenised by the relevant payment processor and only a masked reference is retained by tbagi. All payment data is used for transaction processing, fraud prevention, and compliance purposes only.
Gaming and Behavioural Data
tbagi logs data about your activity on the platform, including the games you play, bet amounts, session duration, win and loss records, and bonus usage. This data is used to operate the platform, settle bets, investigate disputes, detect bonus abuse, and fulfil responsible gaming obligations such as monitoring for signs of problem gambling. Aggregated and anonymised behavioural data may also be used to improve tbagi's products and services.
Technical and Device Data
tbagi automatically collects technical information when you access the platform, including your IP address, device type, browser type and version, operating system, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, account protection (for example, to flag logins from unusual locations or devices), and to ensure the platform functions correctly on your device. IP addresses are stored in an obfuscated format after 90 days and are not used for marketing purposes.
2. How We Use Your Information
tbagi uses personal data only for the specific legitimate purposes described below. We do not use your data for purposes incompatible with those for which it was originally collected.
The primary purposes for which tbagi processes your personal data are: (a) account registration and identity verification; (b) processing deposits and withdrawals via bKash, Nagad, Rocket, and card payment networks; (c) delivering the games, betting markets, and other platform features you use; (d) detecting and preventing fraud, bonus abuse, money laundering, and other prohibited conduct; (e) communicating with you about your account, including transaction notifications, security alerts, and responses to support queries.
tbagi may also use your data to: (a) send you promotional communications about bonuses, new games, and seasonal offers — you may opt out of marketing messages at any time by contacting our support team; (b) conduct responsible gaming analysis to identify accounts that may be showing signs of problem gambling and to apply protective measures where warranted; (c) comply with applicable legal and regulatory requirements, including responding to lawful requests from relevant authorities in Bangladesh.
tbagi does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Where a decision with material consequences for your account is made (for example, a fraud suspension), a tbagi team member reviews the supporting evidence before the decision is finalised. If you believe a decision about your account has been made incorrectly, you may request a human review by contacting our live chat support.
3. Sharing Your Information
tbagi shares personal data only in the specific circumstances described below. We never sell your data.
Our core commitment: tbagi does not sell, rent, trade, or otherwise provide your personal data to third-party advertisers, data brokers, or marketers. Any sharing is limited to what is strictly necessary for the purposes described below.
Service Providers and Technology Partners
tbagi works with a limited number of trusted third-party service providers who help us operate the platform. These include payment processors (such as the mobile banking gateways that process bKash and Nagad transactions), game providers (such as Pragmatic Play and Evolution Gaming), fraud detection technology providers, and customer support software providers. All service providers are bound by data processing agreements that restrict the use of your personal data to the specific service being provided. They are not permitted to use your data for their own commercial purposes.
Legal and Regulatory Obligations
tbagi may disclose your personal data to relevant authorities, regulatory bodies, or law enforcement agencies where required to do so by law, court order, or a lawful request from a government authority in Bangladesh. We will not disclose your data to any authority unless legally obliged to do so. Where permitted by law, we will attempt to notify you of any such request before complying, unless prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of tbagi's business assets, personal data held about account holders may form part of the transferred assets. In such circumstances, tbagi will take reasonable steps to ensure that the acquiring entity honours this Privacy Policy or provides account holders with reasonable notice of any material change to how their data will be treated, and an opportunity to close their account before any such change takes effect.
4. Cookies and Tracking Technologies
tbagi uses cookies and similar technologies to operate and improve the platform experience for Bangladesh players.
tbagi uses the following types of cookies: (a) Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in during an active session and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality. (b) Functional cookies — used to remember your preferences such as game display settings, language selection, and responsible gaming limits you have set. (c) Analytics cookies — used to understand how players use the platform, which pages are visited most frequently, and where improvements can be made. Analytics data is processed in aggregate and anonymised form and is not tied to individual player identities.
tbagi does not use advertising cookies or third-party behavioural tracking cookies for retargeting purposes. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the tbagi platform. On mobile web browsers in Bangladesh, most cookie settings can be found under your browser's privacy or site settings menu. If you clear your cookies, your session will be ended and certain preferences may be reset.
5. Data Security
tbagi implements multiple layers of technical and organisational security measures to protect your personal data.
Encryption and Access Controls
All data transmitted between your device and tbagi servers is encrypted using TLS (Transport Layer Security). Personal data stored in tbagi's databases is encrypted at rest. Access to personal data within tbagi's systems is restricted to authorised personnel only, and access rights are reviewed periodically. Staff who handle personal data are required to complete data protection training and are bound by confidentiality obligations.
Data Retention Periods
tbagi retains personal data only for as long as is necessary for the purposes described in this policy or as required by applicable law. Account data is retained for a minimum of five years after account closure to satisfy anti-money-laundering record-keeping requirements. Transaction records are retained for seven years. Gaming session logs are retained for two years after the session date. After the applicable retention period expires, personal data is securely deleted or irreversibly anonymised.
Security Incident Response
In the unlikely event of a data security incident that affects your personal data, tbagi will assess the nature and scope of the incident promptly. Where the incident poses a material risk to affected account holders, tbagi will notify affected players directly via their registered mobile number within a reasonable timeframe. tbagi will also take immediate steps to contain the incident, assess the cause, and implement measures to prevent recurrence.
6. Your Rights Over Your Personal Data
tbagi respects your rights over the personal data we hold. You may exercise any of the following rights by contacting our support team.
Right of Access
You have the right to request a copy of all personal data that tbagi holds about you. We will respond to a verified access request within 30 days. The response will include details of what data we hold, the purposes for which it is processed, and with whom it has been shared. The first access request in any 12-month period is provided at no charge; subsequent requests may attract a reasonable administrative fee.
Right of Rectification
If any personal data tbagi holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain details — such as your contact mobile number — directly through the tbagi account settings. For changes to core identity information such as your name or date of birth, a rectification request must be submitted via live chat and may require supporting documentation.
Right to Erasure
You may request deletion of your personal data when your tbagi account is closed and there is no longer a legal basis for tbagi to retain it. Please note that certain data must be retained for statutory periods even after account closure — for example, transaction records retained for anti-money-laundering compliance cannot be deleted on request. Where deletion is not possible, tbagi will restrict the processing of your data so that it is used only for the purpose of fulfilling the retention obligation.
To exercise any of your data rights, please contact tbagi customer support via live chat. We will verify your identity before processing any data request to ensure that personal data is disclosed or amended only in response to a legitimate request from the data subject. We aim to respond to all data rights requests within 30 days; where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly.
7. Data Retention and Deletion
tbagi applies defined retention periods to each category of personal data based on legal requirements and operational necessity.
When you close your tbagi account, we will begin the process of deleting or anonymising personal data that is no longer required for legal or operational purposes. Active account data (including your name, contact details, and account history) is retained for the duration of your account plus a minimum of five years after closure for anti-money-laundering compliance. Financial transaction records are retained for seven years from the date of each transaction to satisfy financial record-keeping obligations. Customer support conversation logs are retained for three years.
Gaming session logs, including bet records and game outcome histories, are retained for two years from the session date and then securely deleted. Device and IP data collected for fraud detection purposes is retained for 12 months and then obfuscated. Marketing opt-in records are retained for the duration of your account to ensure we respect your communication preferences consistently. After all applicable retention periods have expired, tbagi performs secure deletion in accordance with recognised data sanitisation standards.
8. Changes to This Privacy Policy
tbagi may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
When we make material changes to this Privacy Policy, we will update the Last Updated date shown at the top of this page. Where a change materially affects how we process your personal data, we will endeavour to provide you with direct notice via your registered mobile number or an in-platform notification with reasonable advance notice. We encourage you to review this page periodically so that you remain informed of how tbagi protects your privacy.
Your continued use of the tbagi platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you object to any change in how tbagi processes your personal data, you may close your account by contacting our live chat support team. Any personal data collected prior to your account closure will continue to be processed in accordance with the version of this policy in effect at the time of collection, to the extent required by applicable data retention obligations.
Your Privacy is Our Priority
Have a question about your data or want to explore tbagi responsibly? Our support team is available 24/7, and you can also browse our FAQ or visit tbagi Casino to play today.